Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused and unwashed, with tags attached and in its original packaging. You will also need the receipt or proof of purchase. Unless an item is defective, damaged, incorrect, or the return is due to an error by Zimzala Boats, customers are responsible for return shipping costs. Original shipping charges are non-refundable. If your item arrives damaged or defective, or you receive an incorrect item, please contact us immediately. If we determine that the return is due to an error by Zimzala Boats, we will provide a prepaid return shipping label at no cost to you. (Boats, watercraft, motors, trailers and other titled or registered products are not eligible for return under this 30-day Return Policy. Sales of these products may be subject to separate purchase agreements, warranties, cancellation terms and/or return provisions provided at the time of purchase.) Boat deposits and reservation payments are governed by the applicable boat purchase/deposit agreement.

To start a return, you can contact us at support@zimzalaboats.com.

Please note that returns will need to be sent to the following address:

418 Broadway Street, Suite 9, South Haven, MI, 49090, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@zimzalaboats.com.

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days of delivery if an item is defective, damaged in transit, or incorrect, or if you receive the wrong item, so that we may evaluate the issue and make it right. We may request photographs of the product and packaging to help us evaluate the issue and process your claim.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Personalized or custom-made products
• Final-sale or clearance merchandise, when identified as such at the time of purchase
• Boats, watercraft, motors, trailers or other titled/registered products, except as otherwise provided in an applicable purchase agreement or warranty
• Products that have been used, installed, altered, damaged after delivery, or are missing original components or packaging

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Gift cards and items specifically identified as “Final Sale” at the time of purchase are not eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping charges are non-refundable unless the return is the result of an error by Zimzala Boats or the product arrived damaged or defective. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@zimzalaboats.com. Please do not send products back without first requesting a return. Once your return is approved, we will provide instructions and the appropriate return shipping address. Items returned without prior authorization may not be accepted.

Our contact information is posted below:

Zimzala, LLC
418 Broadway Street
Suite 9
South Haven, MI 49090
support@zimzalaboats.com